Find Business Support

Designing in the open

FBS Filter Testing Aug V3

Phase

Audience

We were focusing on

Test new filter types and categories with the users and understand if these will work for them. Do this as a Closed Card Sort whih gives people categories and asks them to place items into them Follow this up with an Open Card Sort where people can chosse their own groupings

We explored the following things:

We proposed

What we discovered

What we discovered

Learning
All users were able to successfully complete the card sort exercises with ease.
They categorized the items in the same way as the proposed solution (mostly, but with some overlap)
Filter categories and the items within them made sense to all the users
”How would you like your support delivered?” category was less clear to the users
” What are you looking for support with?” filter category was the most important filter in terms of order of preference
Overall, users found the language used for this exercise easy and straightforward
When asked about the information the users would provide public sector to receive support following things were shared: their company details such as name, vat no, size, turnover, company description to issues that they were facing and the help that they wanted such as loan.

We asked “What was missing”

Missing
Age of Business
Size of Business
Brexit
Covid*

🧰 We Changed

Change
Nothing
These filters will now go to UX/DEV team for implementation review

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