Workshop :: Partner co-creation and co-design

Audience

• Partners

Focus Refine the initial findings from the initial workshop

• Services content management (partner portal)
• Enquiry handling

Observations Refined needs They all want minimal disruption from their actual ways of working, so:

• Enquiries direct in their CRM
• Events in their event provider to be fetch via API and added to SEP automatically
• Ideally no duplication of product content sources
• Knowledge base was not really something they wanted to use, and were happy not to have access to it. They would just use the SEP website as their knowledge base