Workshop with partners
Audience
- Partners (Core 4: SE, BG, SDS, HIE)
Focus
- Refine the needs and agree consistent process for enquiry handling (all day in Stirling) + follow up Skype calls
- Refine the service content needs with the SEP content designer
- workshop with EFRS to assess Knowledge Base needs for them
Observations Agree refined needs
- Agree reporting stop at the point of successful signposting to correct partners
- Re-routing if mistake as we do now
- BG routing automatically based on postcode
- Should ask if trading or not and adjust the form based on this
- Could ask for size of business if trading
- Agreement that we need a unique SLA for all for initial answer
Documents