Cognitive Walkthrough Scorecard




Lower Total Scores (Teardrop) are better. 4 is great. 12 is terrible

1. The Total Score indicates the Learnability of this solution

2. Any individual Question with a score of 3 is a fail.

3. The colour of the Total Score (Teardrop), reflects the worst element
The step can be accomplished easily by the target user,
due to low cognitive load or because it’s a known pattern,
such as the acceptance of a terms-of-service agreement.
The step requires a notable degree of cognitive load
(or physical effort) by the target user,
but can generally be accomplished with some effort.
The step is difficult for the target user,
due to significant cognitive load or confusion;
some target users would likely fail or abandon the task here.

Example

Actions, Matches Conceptual Model, Visible, The Obvious Choice, Feedback makes sense,
Step 1,1,2,1,2
Step 2,1,2,3,3
Step 3,1,1,1,1