:: online

Phase

• Beta

Date and type

• Mar 26th 2020, Skype

What we tested

• Looked at design of staff dashboard
• Explored what are the critical needs for staff in this and whether these designs met it
• Looked at user profiles to ascertain if they had all the necessary information

Who we tested with

• 4 Staff members

What we discovered Dashboard

• Liked the clear layout
• Liked teh 3 Big Blocks at the top which covered Key CYA’s and KPI’s together
• Staff needed to see bad feedback on globalscots. it was deemed to be essential
• They want to see the dates of last interactions
• They would like less information on the dashboard and a more graphic layout
• Suggested that there is also a section for “Notes”. This started a GDPR discussion about what was appropriate to record.

User profile

• Needs space for other company details than just current company

Changes made

• Bad feedback now a headline button
• Layout streamlined
• Dates of interactions now in backlog
• Investigate Notes functionality and GDPR implications