:: online

Phase

• Beta

Date and type

• April 28-29 2020, Skype

What we tested

• Search Facility (for a globalscot)
• Starting a chat
• Using Chat (Messaging)
• Accept a request
• Profiles
• Asking a GlobalScot for help

Who we tested with

• 2 GlobalScots

What we discovered

• Too many buttons for member search its confusing
• Wasn’t clear whether people were GlobalScot or not. Icon too subtle.
• Speach/Text box is still too subtle in the chat
• Member search defaults to All and this diluted the prime function of finding GlobalScots.
• Help Text in “Assk a GlobalScot” form was too vague
• Adding an additional person to a chat was confusing

Suggestions

• Make GlobalScot icon more obvious
• Streamline the buttons/filter in Member search
• Switch default filter from ALL to GlobalScots
• Improve Help Text
• Improve “Add person to chat” function. Remove duplicate options to simplify the process.
• Improve success messaging - especially around the SLA and what happens if the GlobalScot has not responded within 3 days.