Summary of the research done from 2017 up to 2020

MyAccount 2017

A lot of work had been done at the time. There had been contacts with HMRC, also looking at myINI (similar portal for Invest Northern Ireland). A pilot with 16 companies had been done and feedback from these customers and the research leading to this pilot had been reviewed and added to the MyAccount 2019 project.

Amiqus Dec 2018

Some research had been done more specifically around ID&V at the time - insights were also added to the MyAccount 2019 project.

MyAccount May -July 2019 Discovery

The project scope this time was to look at a potential account space for SE and their partners to use: Business Gateway, Highlands and Islands Enterprise and Skills Development Scotland and South of Scotland Enterprise.

Ecosystem at the time

We had research what we could potentially reuse:

• Companie House
• Mygovscot myaccount
• Bis Account (From the Improvement Service)
• Digital Identity Scotland

Output:

Summary of research in the ecosystem - PDF

User Research

We spoke to 31 companies who had recently applied for funding or receive some support from us in the past 2 years.

• 8 account managed companies (Start ups, Growth, and Global) - including 3 who were part of the pilot in 2017
• 23 non account managed companies

We also interviewed our internal staff

• 7 account managers
• 2 account managers Team leaders
• 3 people from EFRS (Enquiry Fulfilment Research Service)
• 1 prospecting team member
• 6 internal service members (EU funding, Legal, Audit, Insights and Contracts)

Output:

• Summary of recommendations for myAccount and ID&V - PDF
• Summary of ideation for myAccount and ID&V - PDF

Research about Open Banking and other account spaces

A lot of desk research had been done. We had looked at:

Online portal examples

• Global Public sector (Australian government myGov, Northern Ireland portal myINI)

• Current Scottish Public sector (mygovscot myaccount)

Identity Verification services (ID&V)

• Global Public Sector
  • Estonia government
  • Dansih Goevernment -Australia my govID
  • Sweden BankID
  • Irish Developement Agency MyGovID
  • Singaporean gov NDI
  • Norway BankID
  • Findland TUPAS
  • Belgium Itsme
• Private Sector
  • NorthRow
  • Amiqus
  • Trulioo
  • The ID Co.
  • Experian
  • Digitentity
  • SwifDil
  • DueDil
  • Paycasso
  • Comply Advantage
  • Mydex
  • SecureIdentity
  • Jumia
  • Onfido
  • Twilio
  • Endole
  • Bureau Van Dijk
  • PassFort
• Digital Identity Framework
  • Trusted Digital Identity Framework - Australia
• Current Scottish / UK Public Sector
  • Digital Identity Scotland
  • MyBusiness ID from Business Gateway
  • Northern Ireland Direct
  • GOV.UK Verify

Additional Research

• Open Banking
• Companies House
• API Service providers (Codat)
• Other (Open Identity Exchange OIX, Innovate UK)

Last updated: 30 Nov 2023