Feedback for FBS

What you have told us about the Find Business Support (FBS)

• The strongest feedback from customers is Keep it simple

What you told us you need

• A simple way of Finding Business Support from across the Public Sector in Scotland
• A simple way to start asking/applying for that support

What we discovered and changed along the way

• We adopted the url Findbusinesssupport.gov.scot because you told us:
  • It says what is does
  • A .gov.scot domain highlights that the site is Public Sector and trustworthy
• We enlarged the Font size to make it easier to read
• We added an animated progress indicator to make it more obvious that updates were occuring
• The telephone number was added to the website as we were told it was needed on a trustworthy site
• Eligibility & Cost were promoted to the top of listings in line with research findings.
• A large programme of Accessibility improvements were implemented and this process continues
• We removed everything that customers said was Not Needed
• The filtering was revised inline with feedback and is an ongoing area of improvement