Scottish Enterprise Service Design

Designing in the open

Neurodiversity (Autism, ADHD, Dyslexia) - Some simple tips

Neurodiversity is not a well known term. It’s used to reflect one the diversity of ways people’s brain functions. There is no ‘normal’ or ‘right’ way. People with autism, ADHD (Attention Deficit Hyperactivity Disorder) or dyslexia are part of this neurodiversity.

Here are some tips based on the Home Office ‘Do and don’t Posters’ and a talk by Rachel Morgan-Trimmer for Accessiblity Manchester

Simple tips

1. Tell people what to expect

Whether it’s a meeting, an event, a webinar or an application on a website: Tell them when it will start, if there will be a break, how long it will last, who will take part, what is expected of them.

Provide some practical information: are toilets available? is there a quiet room, any documents they might need to bring for example.

2. Remember that they don’t have your knowledge

They might:

Be clear, use plain English, explain acronyms and terms, make sure people know they can ask if they don’t understand a term.

3. Use pictures

Use images to support your text.

For example, add a photo of your building entrance on your website so when people come and visit for the first time, they recognise it and are confident this is the right place.

Good visuals will make your information more memorable, and will help support people’s attention.

4. Use fewer words and use simple sentences and bullet points

Only give people what is relevant to them at the right time.

Dont create a wall of text.

5. Have a clear presentation

6. Listen properly

Sometime, neurodiverse people don’t speak with enough intention so you might not realise something they told you is really important to them. So listen carefully.

7. People might not know what they need

By asking them what they need (sitting at the front or at the back, having a break now or later etc…) you force them to actually think about what they need and to communicate it to you.

8. Remember that how you create your information is not necessarely how it will be received

People might be distracted, doing something else or not undernstand it the way you intented to.

9. People might be hiding their condition or needs

… and be very good at it as they have done it for years!

10. Do nothing

Neurodiverse people are often seen as a challenge or a problem, but treating them normally makes them feel included.

More on this


What dyslexia can look like

There is a wide variety, these are just some examples:



After publishing this post, Rachel Morgan-Trimmer published a very detailled post of her own talk, so do have a read as well!

Written on 03 Jul 2020 by Stéphanie