April Discovery Research
Phase: Discovery
Audience
- Funding Project Team, Stakeholders, Product Owner & Customers
What we discovered
| Learning | Area |
|---|---|
| 💡 Grants MVS (Application & Claims) |  |
| ‘De Minimus’ is totally unknown to many users | Language |
| users wanted to know what was expected from them ‘up front’ | User Sentiment |
| users were not sure ‘what to write’ | User Sentiment |
| users found the MVP did not handle the varied formats that they entered numbers, dates, costs etc… | Layout/ Design |
| SE language was an issue | Language |
| SE error messages were not always helpful | Notifications/Alerts |
| ‘Benefits to your business’ confused many | Language |
| Small check box’s were a problem for some users | Layout (note this was a user with sight issues) |
| ‘helpful information’ was often too subtle and should have been made a prominent part of the process | Layout |
| ‘Examples’ should be more relevant current section (and only that section) | General |
| confirmations and warnings were too subtle | Language/Layout |
| SE language caused issues | Language |
| Users try to upload multiple documents at once | Upload |
| Failure (upload, scan etc…) was not flagged obviously enough. | Notifications/Alerts |
| Users were excited about the improved timescales that we mentioned | User Sentiment |