December Discovery Research
Phase: Discovery
Audience
- Funding Project Team, Stakeholders, Product Owner & Customers
What we discovered
| Learning | Area |
|---|---|
| 💡My Account wireframes |  |
| Language is still an issue | Language |
| pages need to have a clearer purpose. ‘What do you actually want me to do’ | User Sentiment |
| users want to know what happens next | Timescales/Next Steps |
| users found too many options on each page. Keep it simple. | Layout |
| people expect website to do the calculations | Complexity |
| Breaking web conventions made pages less usable by users | Layout |
| Action plan was an example of just too many things for a user to take in at once | Content |
| the action plan came across as being about SE and not the user | User Sentimnet |