February Discovery Research
Phase: Discovery
Audience
- Funding Project Team, Stakeholders, Product Owner & Customers
What we discovered
| Learning | Area |
|---|---|
| 💡 Claims evidence |  |
| customer accounts are nothing new. people understand them but do expect there to be a reason and benefit for/from them | Account/Login |
| smaller companies happily share their login details around colleagues. | Account/Login |
| companies would share bank details but were a bit more reticent around sharing staff salaries (especially by email) | Account/Login |
| users expect that SE will protect their data appropriately | User sentiment |
| users could complete the task BUT it did not fit their mental models of how these things are organised. | Layout |
| SE language was an issue | Language |
| Being too informal actually dissuaded some people as they viewed financial transactions as being a very serious affair. | User Sentiment |