January Discovery Research

Phase: Discovery

Audience

• Funding Project Team, Stakeholders, Product Owner & Customers

What we discovered

Learning | Area — | — 💡 My Claims and Permissions wireframes | language is still confusing users | Language Help is used in multiple and confusing ways | Help The prototype does not follow users mental model | Layout/ Design Help needs to be more contextual | Help Claims should be in a more logical order or at least let users re-order it | Layout/ Design Headings are important to get correct | Language Error messages need to be clearer Notifications/ | Alerts Multiple call’s to action are confusing | Layout/ Design