June Discovery Research
Phase: Discovery
Audience
- Funding Project Team, Stakeholders, Product Owner & Customers
What we discovered
| Learning | Area |
|---|---|
| 💡 User authentication preferences and wireframes |  |
| HMRC frustrates people | Sentiment |
| Current systems are poor at accommodating more than one user per company | Complexity |
| Sole traders had little use for it | Sentiment |
| Larger companies liked it | Sentiment |
| Many questions are not relevant to companies and should only be shown when needed ‘ONE SIZE DOES NOT FIT EVERYONE’ | Sentiment |
| Many people welcome online chat but only if it is online chat. | Help |
| users just want sent to the correct place. They do not really care who does it. | Sentiment |
| https://zdlg1q.axshare.com/#g=1&p=user_administration | Â |