March Discovery Research
Phase: Discovery
Audience
- Funding Project Team, Stakeholders, Product Owner & Customers
What we discovered
| Learning | Area |
|---|---|
| đŸ’¡ Claims reconciliation. Desktop and mobile version wireframes |  |
| Complicated pages take time to learn | Complexity |
| Hyperlinks should look like hyperlinks. Nothing else should look like a hyperlink | Layout / Design |
| Visual groupings are needed to help users make sense | Layout/ Design |
| Extra, progress steps, navigation menu, breadcrumbs are not always helpful. Only have them if they serve a ‘Customer Need’ and not just a purpose | Layout / Design |