SIB June 5th 2020 Alpha/Beta Research
Phase: Alpha/Beta
Audience
- Funding Project Team, Stakeholders, Product Owner & Customers
Focus
- To test the wireframes for the new SIB product online application form.
- To establish whether customers can:
- Easily navigate and complete the form
- Complete eligibility criteria
- Create an account
- Fill in each section of the application
- Submit and review the application
- Sign in and sign out
What we discovered
| Learning |
|---|
| đź’ˇ Wireframes for the new SIB product online application form |
| Users reacted very positively and moved intuitively through the application form |
| The form was easy to understand, clear and straightforward |
| All users were able to create an account easily |
| The display of progress as you move through each section and the option to edit before submission were very well received |
🧰 We Changed
| Change |
|---|
| Creating an account - consider hiding the password boxes until verification code has been entered |
đź‘‚Quotes
| Quote |
|---|
| “EASY” |
| “You can see it’s completed, this is very good” |
| “Seeing that confirmation, that’s brilliant” |
| “Self- explanatory” |
| “Nice and simple” |
| “Really easy to understand, exactly what I expected, the explanations are really good” |
| “Straightforward” |
| “really nice option to edit, makes it so much quicker” |