Green Jobs - Lab Research :: Lab Testing
Phase
Beta
Audience
- 5 internal with A11LY requirements
We were focusing on
Primary questions
- Does the Application Journey have any major issues?
- How long will it take users?
-
Secondary Questions
- How do people think they can gather the evidence?
- Is it something that they have available?
- Would they know where to go and source the information?
- How long would it take people to gather the information together?
What we discovered
The application journey has no major issues
- It’s not obvious that its saving as it goes
- It’s great that there is a list of documents required but have an option to download this to a pdf and people like to check off that they have everything
- Bullet points are easy put info in bullet points
- Don’t use too big paragraphs
- Well laid out and easy to read
- Tone of language a bit casual for a government website
- Participants expected to just go onto the next section not to go back to the index
| How long will it take users? |
|---|
| It takes too long causing frustration |
| Participants with accessibility needs required considerably more time to complete the task |
🎧 Some quotes
“I can’t be bothered filling this form, I know I have a good project but can’t be bothered … “
“Is my business eligible should be first up .. why waste my time”
“Can I print a pdf of this page? Reading on screen for me is difficult”
“Templates are always good and we get all good info from customers”