Green Jobs - Lab Research :: Lab Testing
Phase
Beta
Audience
We were focusing on
Primary questions
- Does the Application Journey have any major issues?
- How long will it take users?
- How hard will they find it (Evidence etc.…)
-
Secondary Questions
- How do people think they can gather the evidence?
- is it something that they have available?
- would they know where to go and source the information?
- how long would it take people to gather the information together?
- Does the new language on the “project plan” make sense to people?
What we discovered
| Does the Application Journey have any major issues |
| 💡It is not obvious that it is SAVING as you go. (Do you have to submit each section or does it save each field) |
| Fair Work is not well understood by customers. |
| - It feels like an absolute barrier to some |
| - It is not understood WHY we are asking for it |
| Put all the things that would disqualify a user Up Front (Or make it feel that way) |
| RETAIL on the banned list is too ambiguous. |
| Green Jobs is not just about Jobs (a bit…) |
| How long will it take users? |
| A bit too long. It started to wear down people about mid way. |
| Fair Work was the breaking point for some |
| How hard will they find it (Evidence etc…) |
| It is quite straight forward but they might flag a bit toward the middle |
| A bit repetitive |
| None of it seems unnecessary BUT there is a lot of it. |
| Smaller companies would be put off. Larger companies probably get it. |
🎧 Quotes
| Quote |
| “It isn’t very well explained (Service Description) |
| “I could read this page and easily apply this” (Service Description) |
| “I would have been off making a cup of tea by now” (About your project) |
| “None of it seems unnecessary - there’s just a lot of it” |
| “I would be starting to zone out and think nah, this isn’t for me” (Fair Work section) |
| “This is getting a bit like a riddle” (Impact of funding section) |
| “That wall of words is off-putting. I’d prefer to see it broken down a wee bit” (dyslexic) |
| “Overall that’s quite a straightforward application” |
| “It feels like there is a massive gap there” (Eligibility Response) |
| “I would leave the website at this point, and go make a plan based on this page” and then come back with my Word Doc (About your Project) |
| “I have completed my Eligibility and I have no idea if I am eligible?” |
2021_05_11_FUND_Green_Jobs_Playback.pdf