Find Scottish Business Support

Key principles

All Scottish Business Support can be found online at a single site
There are Assisted Digital options for those who can’t, or do not want to use the website

The website should have listings of all Scottish Business services.
It should have enough information to allow customers to make informed decisions about which services are for them.
It should be optimised so that you find it first when looking for any Scottish Business Support that is delivered by the Public Sector.

Websites that actually deliver the services rank higher than the central Find Business Support website

460 research interactions covering all aspects of this area from
- Potential
- Demand
- Implementation of a project to deliver this
Desk research on
- Previous similar projects
- Insights from other research

The research summarises as:

I find it hard to find stuff
I have to look at lots of different, and confusing, government websites to try and find stuff
When I find stuff, it is worded quite confusingly
Public Sector uses Jargon and Acronyms to make it hard for normal people to understand what is on offer
The Public Sector does not trust SME’s
Service delivery is far to bureaucratic
I find it hard to choose which services are best for my Business
I waste a lot of time looking
I often waste time applying for the wrong thing
I would like an easier way to “Shop” for public sector support
Could you just list it all in one place (and make that easy to use)