Public BETA

Vision

Find Business Support gives customers an overview of all funding and services offered by public sector organisations across Scotland. This makes it quicker and easier for businesses to find the information, advice and support they need, when they need it.

Production Links

• Live: https://findbusinesssupport.gov.scot/

Research Timeline

• Research Timeline - from the start of the project up to now
• Research Timeline Summary - V2 - Summary
• Research Timeline Summary - V3 - Summary - Super Short

• After the Beta Assessment

• Quick Redesign January 2021
• Content guide - accessibility and online writing - Best practice
• Documentation

Beta Assessment Artefacts

Research

• Personas - Staff
  • Content Manager
  • Enquiry Handler
• Personas - Customers
• Persona Spectrum - Customers
• Customer Needs
  • Customer Needs vs Features: Customers - Beta
• Partner & Staff Needs
  • Enquiries: Beta Partner Needs
  • Enquiries: Beta Partner Features-Summary
  • Enquiries: Beta Partner Features-Detailed Storymap
• Changes made in response to research - Beta
• Research Session Permissions - Beta
• Ethics Checklist Template - Beta
• Ethics Plan - (draft)
• Research Timeline

Other artefacts

• Blue Benefit wheel
• Tube map for customer journeys via different channels
• Universal business support experience
• Enquiry service blueprint
• Onboarding new partner journey
• Event tags - category mapping

Beta prototype links

• Master beta design
• https://xd.adobe.com/view/476cda1d-710c-4afa-4aea-7032294337c1-315d/grid
• Admin screens
• Initial wireframe mock-up
• Full designs
• Enquiries
• Single address field designs
• Single address field prototype
• Trading/non-trading designs (from artboard 32/50 to 40/50)
• Trading/non-trading prototype
• No results designs
• No result 1
• No result 2
• Events
• Prototype
• Filters prototype
• Designs (from artboard 6/50 to 19/50)
• User feedback component
• Prototype GDS old pattern
• Prototype GDS new pattern
• Prototype combining learnings
• Designs (from artboard 24/50 to 31/50)

Alpha Assessment Artefacts (Research)

• Customer Journey
• Personas
• Persona Spectrum
• Needs vs Features
• Needs - Detailed view
• Changes made in response to research
• Objectives and key results OKR’s

Starting the project

To kick start the project we did some early Discovery Research and then ran a Design Sprint

• Design Sprint
• Customer Journey
• Storymap: User Needs
• Personas
• Persona Spectrum
• Service Blueprint
• Storymap: Features

Resources

• Objectives and key results OKR’s
• OKR’s. What are they?

Enterprise and Skills Review

• Enterprise & Skills Review
• Enterprise and Skills Review - Phase 1 - Call for Evidence
• Enterprise & Skills Review - Phase 2 - Report