FUND Application wireframe prototype testing Feb 2021
Phase
Audience
- Potential Customers
- 6 Recruited for F2F Video Calls
Focus
- To test the Funding Application wireframe prototype
- To establish
- If using a Scanned cpy of Passport or Driving License would be acceptable to customers
- General usability of the wireframe
What we discovered
| Learning |
| đź’ˇDe Minimis still sucks as a Phrase/Term |
| De Minimis is not mentioned in the eligibility section, even though it is an “absolute requirement” |
| Customers needs to be told in advance, what information documents & evidence will be “needed to successfully complete the application”, to avoid unpleasant surprises |
| Private documents make people nervous about security and liability |
| Business Plan’s are referenced confusingly (Repeatedly and with/without a template) |
🎧 Quotes
| Quote |
| “I already uploaded a Business Plan and NOW you are giving me a template?” |
| “What if I want Email AND Phone”” |
| “Project Cost is too vague” |
| “It would have been handy to know I needed that before we started” |
🧰 We Changed
| Change |
| đź’ˇDe Minimis descriptive text |
| Evidence Requirements made more explicit up-front |
Files
2021_02_18_F2F_FUND_V2.pdf