Online testing (April) of Covid Testing Wave 1 & 2 :: Online research and testing
Audience -Scottish & UK Business owners
Focus To test functionality around
- Covid-19 funding prototype (10 users)
- Covid-19 advice (11 users)
- Covid-19 advice-2nd wave (10 users)
Summary of insights
Covid testing
- Version 2 was liked by majority of users and below are some comments to support this.
- Having the steps to finding out if you are eligible for a grant made version 2 the best one. It was easy on the eye and the steps made applying for a grant seem simple and not time-consuming.
- Much better layout - more understandable and informative
- More on and seemed more organised and directional
- Version 2 is basically made of version 1 with additional information which is very important, this is why I prefer version 2
- Majority users felt that the content was easy to read and understand.
- The advice pages were easy to navigate.
- Suggestions were made for further improvements
- Majority users felt that the content was easy to read and understand.
- The advice pages were easy to navigate.
- Suggestions were made for further improvements
- Sources of funding pages also tested well with users being able to navigate and read info easily
Customer Quotes
- Having the steps to finding out if you are eligible for a grant made version 2 the best one. It was easy on the eye and the steps made applying for a grant seem simple and not time-consuming.
- Much better layout - more understandable and informative
- More on and seemed more organised and directional
- Version 2 is basically made of version 1 with additional information which is very important, this is why I prefer version 2
- Hyperlinks are very useful, as long as they work and are kept up to date
- The navigation menus are well placed to point you to where you need to go.
- The contents are mostly from external links so it’s quite tricky to navigate back and forth to the source page
- clear and understandable
- It provides a wealth of information and anyone would have their questions answered easily
- There was a wide variety of information on the page itself and with the individual links it made it very comprehensive