Online testing (March) of Events Filters, Covid 19, Services Filter :: Online research and testing
Audience -Scottish & UK Business owners
Focus
To test functionality around
- Events Filters (16 People)
- Covid 19 (14 People)
- Services Filter (10 People)
Summary of insights
Events Filters (16 People)
- Everyone liked the new improved events filter panel layout and the position of different elements.
- Filter by location and date range were the top 2 elements users would like to use while looking for events.
- Keyword search took was the least popular option that users would use.
Covid 19 (14 People)
- Majority users were okay with them being taken to external websites.
- The Covid-19 pages were easy to read and understand.
- Finding Sick pay was okay but can be improved
Services Filter (10 People)
- 8 out of 10 users would like Sector to be added as a filter type
- Generally most users were okay with the current filters and had no further suggestions around this
Customer Quotes
- Because when you’re looking for events, I don’t think that most people would automatically free type search for a particular event so having location up is good.
- I think it’s a very good idea to put the location on the date range further up at the top.
- Easy to find the links to the most important information resources from other sites
- As a business owner, it provides all the right information i require in a straight tothe point fashion and navigates me to the right places to find that info which is great. As the Gov.uk site can be hard to navigate
- I searched for restaurants. Perhaps travel and hospitality?
- No other suggestions, it seems comprehensive