User Vision testing :: Accessibility

Audience

• 6 participants with various range of access needs: Asperger, Dyslexia, visual stress, registered blind, ADHD. NVDA and JAWS users.

Focus

• Testing SEP with customer experiencing accessibility issues
• End to End testing
• feedback links on the service page were not tested

Observations

Top issues - some are not SEP specific

• Use / over use of tooltips
• Use of list boxes, where users didn’t understand how to interact with them properly
• The reading order of the listings page on a screen reader (You Search and then……no results. Just lots of Filters).
• Tabs: how they are used and what happens with the filtering options when changed
• The business address drop down form (people didn’t know that the manual entry was a selectable option)
• Terminology: browse support vs browse all support / browse vs search / order of info on the find out more buttons
• Framing / design of the search and filters to make it clearer what the user is doing
• Managing the link/jump off to other sites, new pages are opening without warning
• CTA and next steps links on each details page. People didn’t understand the nuances between them or what the partner website meant
• All caps letters for buttons (hard to read when dyslexic)

In addition there were a number of WCAG 2.1 specific issues which were observed. They need to be fixed as well in order to comply with recent legislation on Public Sector Website Accessibility.

Documents

• report from User Vision to come in January ( will be added - not available yet)
• sense making session done on the 11/12/19 - as slides (PDF)
• sense making session done on the 11/12/19 - Miro board (PDF)