Workshop :: Partner co-creation and co-design
Audience
- Partners
Focus Workshop to set initial user needs for the partner portal and the enquiry handling
- Services content management (partner portal)
- Enquiry handling
Observations
- Initial general needs
- Login: remember me option
- Add, delete, edit content
- Automatic removal on a set date – automatic start too
- Some sense check content mechanisms before it goes live (Preview / QA)
- Use their own workflow processes to manage their own content (incl approve/reject, reasons for reject, etc)
- Partner collaboration: share product info, customer information
- Analytics, reporting, Key KPIs, Metric, Audit trails, GA
- View feedback from customers
Documents