Summary
- People are quite used to doing stuff online now
BUT
- They usually want to download a Backup Version of anything that they submit. This is viewed as a “backup copy or evidence” that won’t get lost.
- It raises Trust when our systems do this
Chronology
- Constantly observed over the last few years
Variations
- Downlaod a PDF
- Download a Word/Excel doc
- Send me a Link to the info
- Email the doc/pdf etc…
- Text me the info
Supporting reports and other sources
- This has been obvserved in every prototype (that submits personal/business info) over the last few years.
- It has been observed by hundreds of test participants
Tags (keywords)
- Download
- Document
- Backup
- Trust