Summary

• Customers often ask for templates as they are unsure what layout/format is required
• They also want guidance on how to present the information (if not using a template)
• We sometimes set up expectations of templates but then do not expose the templates obviously enough

Chronology

• This is a long-running issue observed over dozens of test rounds

Variations

• Us imposing a template
• Customers requesting a template
• Customers requesting advice on how to format a response
• Customers having an application rejected because of the wrong format

Supporting reports and other sources

• Almost all test rounds that contain application processes or other forms

Tags (keywords)

• templates
• formats
• applications

Links