Tools

• Cognitive Walkthrough
• Pure Scorecard
• Usability Ratings Index
• Examples of Data Sets
• Scoring Spreadsheet Template
• Accessibility checklist for designers

Techniques

• Accessibility
• Design Crits - GDS style
• Service Landscape Diagrams
• Customer Canvas
• Pitch Canvas
• Hypothesis Card
• Learning Card
• Cynefin framework
• Wardley maps
• OKR - Objectives and Key Results
• Liberating Structures
• Metro Maps
• The 3 horizons
• Good services
  • 15 Principles of Good Services
  • Good Services Scale

Remote working

• User Research
• Facilitating sessions
• OCD - Playbook - Doing User Centred Design work remotely - By SG and slides as PDF are here
• Articles on people’s experience
• COVID19 specific material
• Tools
• Accessible and Effective Remote Working by Inclusion Scotland

Design Crits example

• Open Innovation Design Crit page

Stuff

• Interesting links
• Bias in Digital Channel usage
• Monzo - Tone of Voice Guide

Books

• Good Services - by Lou Downe also see the Good services scale

Feedback Test

Go to the page to see the test