Find Business Support

was called Single Entry Point

Quick Redesign January 2021

Context

Urgent need to help businesses to more effectively navigate the funding landscape

Improve the ‘end to end’ comms process

We received lots of feedback about the site itself from a lot of stakeholders. Our aim is to help more businesses identify and access the funding they need, and reduce confusion about where to go for information.

FBS is part of a wider system, which is not working optimally

table showing the emotion for all the actors across the creation of a new covid support fund

See the diagram as a PDF

The approach we took

Analysis and research

Understanding user behaviour and preferences to help prioritise the actions to take

screesnhot of a slide - sorry to much to describe

Changes made

screesnhot of a slide - sorry to much to describe

It’s early days, but data analytics & user research are telling us …..

screesnhot of a slide - sorry to much to describe

See the changes on the Covid advice page visually

screenshot of the page with stats as post it through all the transformation stages

See as a PDF

Next steps

FBS site

Wider funding landscape and environment

Last updated: 30 Aug 2021